Originally Posted by
BigV
Why is is important what mods I have carried out on my car (none fyi), this discussion was supposed to be about a new member who was asking advice about remaps and the safety of them especially with the auto box.
I'm not getting involved in the past or other peoples issues here at all... well I suppose I am but I didn't really want to! I am not talking about or 'defending' (defending what btw?) anything apart from the good service I received. I'm simply not allowing you and few other members to make so much noise that no other positive opinions or experiences can be heard.......
I had an ECU upgrade for the £150 and they did my cambelt and a couple of other bits which I can't remember now....... so you can see I'm not exactly a major shareholder or customer of the year or anything. I was just very happy with the work I had done and I would recommend the remap to anyone who asked (and the OP was asking right?).
So if I am reading this correctly, what you are saying you had a RICA tune from HLM which you are happy with, but now because of what other people say RE: customer service follow up, you would not use them again? - Strong independent thought going on there
As for the 'if anything went wrong, rica will help'....... yeah ok, so if you slap a remap on a 10... 13 year old car with 90k+ miles and the engine lets go or something else happens do you honestly & seriously believe that RICA, responsible for supplying a £300 piece of software is going to pick up the tab for a repair bill potentially running into thousands????? I think that is a bit naive to be honest mate.
These things void manufacturer warranties for a reason, once the car is tuned it is up to the customer to make sure it is serviced more regularly and well looked after etc. 99% of tuning places, rolling roads etc make you sign a waiver saying as long as the work is carried out to an acceptable and proper standard they can accept no responsibility for an damage caused. Heck, if you took your car for an MOT and the garage managed to blow it up doing the emissions check you would have probably get told to bugger off; it does happen!
edit: oh, and as for the don/mte thing, I have no problem with him or the product at all, many people are extremely happy with it and I am pleased for them...... the problem is some of those people wont allow other people to be happy with the hlm/bsr/superchips product they choose to buy instead.
One further thing I would say is, I was going to have my previous 850 MTE'd a year or more back but I couldn't travel that far, luckily for me he said he would be in my area and would be able to fit it as it was only a 10min job.......He never showed up on the day and when I decided I would travel down there and get it done I sent an email and a couple of phone calls but I could never get through..... Didn't seem very professional? Although I add I have no problem or axe to grind, I was just slightly disappointed.
So skipping forward to the present day when with my new c70, I weighed up the options and made a phone call to hlm (and they rang me back as promised) and decided I would rather travel 30miles down the road and get it done somewhere that could be bothered to reply to my queries...... with the added bonus that it was half price and if i was happy I could get mechanical work done there in the future too.
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