More dealer mishaps

[Harvey]

A decent trim repairer will be able to sort that lot out with knowledge and time, some of the comments on here did make me chuckle, as upset as I would be about the situation, and make no mistake I would be very upset, dealt with amicably there is no need for threatening behaviour of any kind and if the service manager is good at his job I have no doubt that it will be sorted. I have to say though I'm shocked you've not done something about it sooner Martin,

Just say Ive drop the car off with you pick up a nice V70 T6 AWD to use as a run around until the car repaired to my satisfaction.
and hope it takes a year or so to fix.

[volvokid]

A decent trim repairer will be able to sort that lot out with knowledge and time, some of the comments on here did make me chuckle, as upset as I would be about the situation, and make no mistake I would be very upset, dealt with amicably there is no need for threatening behaviour of any kind and if the service manager is good at his job I have no doubt that it will be sorted. I have to say though I'm shocked you've not done something about it sooner Martin,

Im shocked too and apart from working away a lot i have no excuse.
They lready had to refund me for a new stainless cone filter because they ripped my last one. TBH I don't think I will be using them after this, they have done to much wrong now.

[volvokid]

Just say Ive drop the car off with you pick up a nice V70 T6 AWD to use as a run around until the car repaired to my satisfaction.
and hope it takes a year or so to fix.

I also spoke about this idea too today haha

[p fandango]

I know where you are coming from 100% Im taking it to them for a service because it wasn't them that bodged the car it was a third party they hired and there is no other Volvo dealer. I have had a really busy year, as you know I went down to MRG with my car to be repaired I wasn't up for another car related trip in the car for this unless they had something sorted out for me, I was going to take it in when I came u from MRG but when I had my break down I never got up the road until early hours of the morning, Perth isn't on my door step. Yes Im bad for not chasing things but I absolutely hate stuff like this im no good at confrontation I go one way or another with it, im either a push over or I just go mental and start swearing at them. Im hoping the interior repair guy says he cant remove this stuff without damaging the interior then I will be going down there expecting replacement parts.

i get where your coming from, especially on the time flying by & confrontation part. However the fact the main dealer got a third party to do the work is irrelevant to me, i assume it was MRG who got them in & took the money off you for the job. I'd of expected the service manager to be onto them & chasing up the repairs on your behave. Hope it gets sorted for you Friday

[M-R-P]

i get where your coming from, especially on the time flying by & confrontation part. However the fact the main dealer got a third party to do the work is irrelevant to me, i assume it was MRG who got them in & took the money off you for the job. I'd of expected the service manager to be onto them & chasing up the repairs on your behave. Hope it gets sorted for you Friday

Spellchecker!!

[p fandango]

Spellchecker!!

oh shut up, you knew what i meant (PS i'm at work so can't watch the video)

[Tomcat]

Christ Martyn it's on the leather as well?..... That's shocking!!.... what are they going to do about it?..

[volvokid]

i get where your coming from, especially on the time flying by & confrontation part. However the fact the main dealer got a third party to do the work is irrelevant to me, i assume it was MRG who got them in & took the money off you for the job. I'd of expected the service manager to be onto them & chasing up the repairs on your behave. Hope it gets sorted for you Friday

Hell know it was Volvo in perth. I would love an MRG dealership up here

[AndysR]

Just say Ive drop the car off with you pick up a nice V70 T6 AWD to use as a run around until the car repaired to my satisfaction.
and hope it takes a year or so to fix.

R-Design of course

[p fandango]

Hell know it was Volvo in perth. I would love an MRG dealership up here

ah sorry sir my mistake

[M-R-P]

R-Design of course

V70 T6 only comes in Rdesign mate (I'd have thought you'd know that Andy )

[Harvey]

V70 T6 only comes in Rdesign mate (I'd have thought you'd know that Andy )

The AWD bit failed still over 325 Bhp with polestar sticker

[M-R-P]

The AWD bit failed

How'd you mean Harv?

[Harvey]

Just say Ive drop the car off with you pick up a nice V70 T6 AWD to use as a run around until the car repaired to my satisfaction.
and hope it takes a year or so to fix.

There its is.

[M-R-P]

There its is.

T6 only comes in AWD too

and fails at around 80 - 100k miles

[Harvey]

T6 only comes in AWD too

and fails at around 80 - 100k miles

auto box only as well.

[M-R-P]

auto box only as well.

Bloody shame - that engine needs to be bolted to a 6 speed manual!

With RWD!

[AndysR]

V70 T6 only comes in Rdesign mate (I'd have thought you'd know that Andy )

Oh does it, Volvo must have realigned the specs then as you used to be able to get the T6 in SE Lux form, a neighbours friend has one but its about 1 & 1/2 years old now so maybe they've dropped that model from the line up

[M-R-P]

Oh does it, Volvo must have realigned the specs then as you used to be able to get the T6 in SE Lux form, a neighbours friend has one but its about 1 & 1/2 years old now so maybe they've dropped that model from the line up

Or I've not noticed the trim option while playing "Build the most expensive volvo" on the website lol (£54670 is my record but not played for a while )

[Sharkey R]

I only let Keith at K-Tech Automotive touch my car now. I used to take it to the local Main Stealer, partly because one of my mates works there and I knew the girl that works on the service desk and she always sorted me out with a reasonable price.

So the car has an intermittent fault with one of the Xenon headlights going on and off randomly on its own. Car is booked in, picked up by volvo and they call me the next day to tell me they've stripped the headlight out, cleaned the terminals and the bulb and everything seems ok and it'll be £150. I thought that was a bit steep but paid it anyway and picked the car up that night. Worse was to come. I got in the car that night to drive home, put the ignition on and the headlight wipers did a sweep over the headlights but one of them went past the stop and took a huge chunk out of my bumper and sat there hanging down. I drove less than 2 miles and the light started going on and off again. So took the car straight back and posted the keys through the letterbox.

Phoned up the following afternoon and spoke to a manager and he said they had found the fault and it needed a new bulb because it was cracked and a new ballast resistor. That'll be £500 please. WTF?? How do you get that price? £350 for parts and £150 for labour! So a heated argument ensued and I basically told him he could stick the labour up his.........! He then said that the first time I paid £150 labour and it was sorted. How could it be if it was still doing the exact same thing. In the end he backed down and did it labour free as a good will gesture lmao. The Girl on the service desk phoned me a bit later very apologetic and asked me if I'd noticed the bumper which I hadn't even got around to telling them about because I was waiting for the headlight to be sorted. I said yes and she told me that the 'fitter' (He obviously wasn't a technician) had not put the wiper on correctly after refitting the front bumper. She got someone in the next day to repair the damage and to be fair he did a cracking job. In the end it cost me £350 for the headlight bulb and a resistor pack. But the anger and shocking customer service from the 'MANAGER' put me off for life. Ok everyone makes mistakes and you get incorrect diagnosis sometimes but to argue with a customer about a problem on a car that clearly wasn't fixed and start raising his voice to me because I refused to pay 2 lots of labour for one job was shocking. The girl on service couldn't apologise enough bless her. Luckily for my mate it wasn't him that had worked on my car but one of the other guys. But this just shows the difference in customer service compared to an independent.

The only Main Dealer I've heard people really praise is MRG, and all credit to them for bucking what seems to be a horrible trend!