Wobbly Dave
Thursday 4th May 2006, 09:14
Just wanted to highlight these guys with a huge thank you.:B_thumb: - especially to Alan Amos, the dealer who help me through the process.
As most of you will know I bought my new car - Silver C70 - 12 Month RAC warranty, full service and 12 Month MOT. I was very happy with the part-ex they gave me on the Astra. At the time of purchase I was assured that the ETS was covered by the warranty.
When I went to see the car and agreed to buy it, I noticed that the CD magazine from the SC-901 3 stack CD player was missing. They pursued the previous owner to track one down - which eventually didnt materialise. As it turned out the previous owner had pulled a fast one coz after buying a new magazine for it - it turned out the CD player wouldnt read any CDs. Volvo do an exchange on the SC-901 which Dickens contributed 100 quid towards the total cost of £120 (exc VAT). No fuss was made and everything was sorted very quickly.
Sadly it would appear that this was not the only "issue" that had been covered up. About 2 weeks ago the ETS light came on - along with a sinking feeling. Car in limp-home, irratic idle - (the usual symptoms).
Took the car to HLM and Adam (thanks!!) read the long list of codes. It transpired that the engine warning light bulb had been disabled/removed - something I didn't notice at the time of sale (#gasp#).
The prognosis? - replace ETM and pedal sensor (accelerator pedal).
Rang Alan - who said to ring the RAC, which I did.
RAC said "Computer says No! #cough#"
I calmly explained my predicament to Alan who escalated the problem, fought my corner and got the RAC to co-operate - all within 24 hrs. :Handshake
Few days later VT had the car all fixed (big thanks to them again!!) and all is well.
I just wanted to say that this level of service restores my faith in companies with proper customer service.
I am thrilled with the car and would offer my gratitude to Dickens for their supreme service and professionalism.
As most of you will know I bought my new car - Silver C70 - 12 Month RAC warranty, full service and 12 Month MOT. I was very happy with the part-ex they gave me on the Astra. At the time of purchase I was assured that the ETS was covered by the warranty.
When I went to see the car and agreed to buy it, I noticed that the CD magazine from the SC-901 3 stack CD player was missing. They pursued the previous owner to track one down - which eventually didnt materialise. As it turned out the previous owner had pulled a fast one coz after buying a new magazine for it - it turned out the CD player wouldnt read any CDs. Volvo do an exchange on the SC-901 which Dickens contributed 100 quid towards the total cost of £120 (exc VAT). No fuss was made and everything was sorted very quickly.
Sadly it would appear that this was not the only "issue" that had been covered up. About 2 weeks ago the ETS light came on - along with a sinking feeling. Car in limp-home, irratic idle - (the usual symptoms).
Took the car to HLM and Adam (thanks!!) read the long list of codes. It transpired that the engine warning light bulb had been disabled/removed - something I didn't notice at the time of sale (#gasp#).
The prognosis? - replace ETM and pedal sensor (accelerator pedal).
Rang Alan - who said to ring the RAC, which I did.
RAC said "Computer says No! #cough#"
I calmly explained my predicament to Alan who escalated the problem, fought my corner and got the RAC to co-operate - all within 24 hrs. :Handshake
Few days later VT had the car all fixed (big thanks to them again!!) and all is well.
I just wanted to say that this level of service restores my faith in companies with proper customer service.
I am thrilled with the car and would offer my gratitude to Dickens for their supreme service and professionalism.